We will offer you an appointment for the inspection, and at the time of inspection will arrange an appointment to complete the work. Personal Possessions If any of your personal things have either been damaged or destroyed as a direct result of the council not carrying out appropriate and needed repair work, then you may include these in your compensation claim so that you can replace them if possible. We aim to offer an appointment for all urgent and routine repairs, at a date and time (morning or afternoon) that is convenient to you. Housing Disrepair <>>> Your Neighbourhood Housing Team will be able to tell you more about what repairs you may be asked to pay for and how to pay. To access this support or speak to an advisor, contact Business Gateshead today. Home repairs, including emergency repairs, should be reported by calling 0800 408 6008. Do you want to work with us in helping to create spaces that are great to work and/or live in? Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead. Cllr Bernett continued: "I hope it works and I am glad we are doing something about it, but I tell you what, it needs to work fairly quickly.". The rent charge has been agreed with Gateshead Council and is eligible for housing benefit. You can claim compensation for various things, including damage to your personal belongings, furnishings, clothes or other materials. Our business support events remain cancelled for now. Make sure you get in touch with a legal professional to find out more and start the process of claiming the compensation you deserve. We have guidelines on how long different repairs should take. Furthermore, they must also ensure that any repairs necessary are carried out in a timely manner. However, our partners are continuing to deliver a seriesofwebinars and onlinebusinesssupport services, for more informationplease visit ourBusiness Gatesheadevents page, Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead, Advice for business, self employed and employers, Sign up to our Business Gateshead newsletter. One of those opportunities is our Customer Scrutiny Panel, which is open to both tenants and leaseholders of The Gateshead Housing Company. Data collected over four years, including throughout the pandemic, found repairs took place anywhere from the day they were reported to 240 days later. Your landlord has a responsibility to carry out repairs you have reported to them in a timely manner and to a satisfactory standard. Our employees and contractors carrying out work will show you an identity card. : 50K - 53K. Wherever possible we will place the order immediately. This policy gives every claimant who deserves to be compensated the chance to make a claim without having to worry about the financial implications of seeking legal help. Housing disrepair is a situation in which the condition of a rented house or flat has deteriorated or changed negatively since the tenant moved in. Gateshead Council Civic Centre Regent Street Gateshead NE8 1HH emmablackwell@gateshead.gov.uk Phone: 0191 433 2700 Hartlepool Contact: Jane Young, Acting Head of Service Windsor Offices. Sign up to our Business Gateshead newsletter and follow our social channels for regular updates to government announcements, local business support schemes and opportunities. The 2011 census, stated that the Metropolitan Borough of Gateshead was 67.0% Christian, 0.9% Muslim, 1.5% Jewish, 23.9% were not religious and 5.7% of the population refused to state their religion. Thursday 26th January 2023. If so we can help you claim compensation on a NO Win, NO Fee basis. As we are NO WIN, NO FEE housing disrepair lawyers & solicitors, the entire process is free of charge to you. Welcome to My Housing Account - Gateshead Council's online service for council housing tenants. Repairs - Gateshead Council Home Housing Your home Repairs As part of our commitment to quality services, we aim to provide a reliable and quick repair service. Our housing disrepair solicitors are able to help council tenants make a claim for the repairs their council failed to carry out. Well, theres so much on offer and heres just a few of the highlights! The findings were reported in a paper for the authority's Housing, Environment and Healthy Communities Overview and Scrutiny committee which looked into the efficiency of housing repairs carried out by the council. Read more about the Housing Capital Investment Programme. Work to the outside of your home may not need an appointment. :L+Ftc[Sdu|^Y^. We will ask you to pay for any repairs caused by damage or misuse of your home by you, your family or friends. Ian Mclackand, Gateshead Councils service director repairs and building services, said: In relation to the repairs backlog, we are just over halfway through that now. You can also include claims for loss of earnings and care costs if necessary. A public consultation on the future of Gateshead Council's Leisure Services has commenced. We are also unable to check groups and activities listed onOurGatesheadand attendance to these is strictly at your own risk.Terms and conditions, Contact: OurGateshead@ConnectedVoice.org.uk, We provide a range of opportunities for customers to get involved, have their say, and help shape the way we deliver our services. https://www.gateshead.gov.uk/make-your-voice-heard, Understanding advocacy and how it can benefit the people you work with. These include re-fixing toilet seats and repairing minor leaks. Gateshead pensioner 'shocked' at council's repair works on his home of 66 years Austen Shakespeare 18/12/2022 A Gateshead pensioner says he has been left freezing and "in shock" at. And while the average waiting time was 29 days, the Gateshead Council report found one tenant's repairs took over three years to complete. We will not give you an appointment, but we will discuss a time when you will be at home, to make sure we can do the emergency work. Housing disrepair experts can help council tenants make a claim for the repairs their council has failed to carry out. If you are considering making a claim for council house disrepair compensation, it is important to be aware of the No Win No Fee policy that our firm operates by. Councillor Dot Bernett, who represents Dunston and Teams, said: "I'm looking forward to seeing something happening. Phil Hogg Head of Repairs and Maintenance at Gateshead Council Durham, England, United Kingdom 678 followers 500+ connections Join to connect Gateshead Council Northumbria University. If you are not in when the repair team calls, they will leave a card asking you to make a new appointment. However, our partners are continuing to deliver a series of . The report stated it took council contractors a number of attempts before a full roof repair was completed three years after it was reported. If you require any support using the site, please contact: OurGateshead@ConnectedVoice.org.uk, Gateshead council have created a directory of all the places available to our residents so that anyone who is cold knows where they can go to get warm, stay warm and enjoy a little company and some hot refreshments. This is commonly known as filing a compensation claim for despair against a housing association landlord. The panel carries out independent reviews of our services to identify positive practice and suggest recommendations for service improvements. Gateshead Council aims to complete the backlog by late March next year. Always ask to see this card before letting anyone into your home. The proposed changes to Council Housing Repairs Policy are consistent with the overall objectives for Gateshead as set out in Vision 2030 and the Council Plan. Check the spelling of the procedure, check that the execute privilege has been granted to the caller and check the configured security.requestValidationFunction function. There are no emergency or urgent repairs outstanding at this point in time. As a tenant you are not automatically covered for any of your home contents. If your repair can't wait until the programme we will carry it out within the normal timescales. However a Gateshead Council spokesperson said the storm in 2022 had caused irreparable damage to the garages. <> Damage to private property If any of your private belongings have been ruined whilst repair work was being carried out, then you may claim compensation for these items. xt}Ke;ne?nF!nDPg-R'!qIHIQEi|__>k}~m>R.8"J;B'?#n_gc|"B]Y2"fa9fOkxU-}jBu 5U.2giixH^:gY(4||g}~p\#p+=GI_ocD#DNrw(&:BR4xM_. We manage and maintain nearly 20,000 homes across the borough and provide a range of housing services to Gateshead residents. We will assist you in making a NO WIN, NO FEE disrepair compensation claim against Gateshead Metropolitan Borough Council. endobj This includes both small leaks and emergency repairs. Gateshead Council. We do still have about 45% of the backlog outstanding but the key areas have been addressed.. I have got this complaint, they monitor it and see it through to the end. The panel decides which services they review based on various criteria. In addition to claiming for the repairs, we can help you claim for compensation if you have suffered from injury, illness or financial setbacks as a result of the disrepair in your home. A total of 26 contractors and three council teams are now assigned to help reduce the remaining repair backlog. Exterior areas External walls, the roof and windows for example and also any structural issues that may arise. 3 0 obj Once registered, youcan book a repair appointment, check rent balances, pay rent and other service charges, and update personal details at any time. We want as many of our customers as possible to have an opportunity to work with us to improve and co-design services in a way that suits them. Regent Street Council tenants can also be offered evening appointments for repairs from 4:30pm. However it did show that 36% of repairs were fixed when first looked at after being correctly identified. Why this surreal Gateshead estate will include homes spanning the 20th century, 2 million bill to repair homes in Sunderland after storm damage, Councils 'failing to protect' private rental tenants. From February 2016, current and ex-employees of Gateshead Council can access their payslips and other HR and payroll information via My HR and Payroll. If the repair team is unable to keep an appointment, they will contact you to explain the delay and arrange another appointment. If you continue to miss appointments for repair work you may be charged. Were responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. Copyright 2009, 2021 Oracle and/or its affiliates All rights reserved. Do you want a role where youre recognised for what you do, given the opportunity to thrive and have the chance to be the best version of yourself? Well help you save for your future with an outstanding employer contribution to your pension of approximately 18.9% per year, Youll have access to great health and wellbeing support, including discounted membership to GO Gateshead Leisure Services and ability to use our cycle to work scheme, You will receive a generous mileage allowance when using your vehicle for work purposes. Local council tenants are eligible to seek compensation if the property they reside in has fallen below acceptable standards. Bauer Media Group consists of : Bauer Consumer Media Ltd, Company number 01176085; Bauer Radio Limited, Company number: 1394141Registered office: Media House, Peterborough Business Park, Lynch Wood, Peterborough PE2 6EA and H Bauer Publishing, Company number: LP003328; Registered office: The Lantern, 75 Hampstead Road, London NW1 2PL All registered in England and Wales. She added: "Someone has got to own it. The council is responsible for most repairs to your home. The inspector will call at your property at an agreed time, and they will arrange another appointment to call back and finish the repair. Some work to your home is done as part of a planned maintenance or investment programme. Gateshead Council Tuesday 26 April 2022, 4:42pm Gateshead council tenants are waiting an average of 29 days for repairs to be made Credit: PA People living in Gateshead Council. Well give you the chance to take advantage of various offers and discounts on shopping and household spend; including O2, Virgin Media and Dell. Gateshead Now is a collection of the latest news from Gateshead Council. The costs start from 133.38 per week for a one bedroom apartment and 156.30 per week for a two bedroom apartment. Residents of council properties in Gateshead wait an average of 29 days for housing repairs, while one house repair took more than three years to and numerous visits to complete, according to a . Apply to Gateshead Council jobs now hiring in Durham DH1 on Indeed.com, the worlds largest job site. The site has been designed with residents and local groups to ensure it is easy to use. You can create a free account to post activities, services and promote organisation working in Gateshead. stream We strongly advise you to take out your own insurance against loss of, or damage to, your belongings through theft, fire, vandalism or burst pipes. These are things like burst pipes, blocked drains, non-secure windows or doors and loss of electricity. If this is not possible, we will replace with the items we hold in stock. If you call between 3pm and 8am Monday to Friday, or at weekends, we may not be able to complete the repair. Junior Interior Designer, Plater, Shift Manager/Shift Operations Manager, Regional Sales Manager, Customer Service, Administrative Assistant, Customer Service Advisor, Wedding Coordinator, Night Shift, Application Engineer. Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead, New home building accelerates with Freight Depot development, SEND strategy consultation launches in Gateshead, Two Gateshead shops ordered to close due to illegal tobacco sales. Referrals for assessments are received into the service from Adult Social Care Direct, Community Based Services staff at Gateshead Council and through Healthcare . The Boiler Boilers should be serviced regularly and any problems with heating and hot water solved immediately. This covers things like outside painting, replacement windows and annual gas servicing. The contractors are currently repairing seven properties a week. There are a number of services and people in Gateshead that can help you to understand the different SEND processes and support you through them. [19] Economy [ edit] The area was once dependent on heavy industry such as steel making in the Derwent Valley and coal mining (across the borough). You can also claim compensation for the damage that has been caused during repair work. If you experience any difficulties using this service, please email housingenquiries@gateshead.gov.uk. These are less urgent repairs such as leaks to a gutter, repairing a noisy heating system or fitting a light switch. Call us on 0333 050 8887 to start the process or fill in the form. Gateshead We were told by a friend that this company could help and within 6 months we received compensation for damages & all the damp and mould was removed. Whats in it for you? Gateshead is a partner in the North East Growth Hub, a digital resource for businesses providing information on the latest support programmes, funding and events across the region. OurGateshead is developed and managed by Connected Voicefunded Gateshead Council, EachorganisationonOurGatesheadis responsible for keeping their information up to date. View details of your former and current tenancies including rent statements and repair. The existing repairs policy was approved by Cabinet 13 January 2004 and then full Council and introduced revised repair categories and timescales, set out the list of For more information please use the following link:https://www.gateshead.gov.uk/make-your-voice-heard. Failing to do so may result in compensatory damages being awarded to tenants for injuries caused by the council/associations actions or inaction. Thank you so much. Councillors in attendance at the scrutiny committee voiced the concerns of residents in their wards following the report. The backlog of repairs accumulated, according to council officers, is down to the Covid pandemic and weather events such as Storm Arwen. People living in Gateshead Council properties have to wait an average of 29 days for housing repairs to be completed, according to a new council report. Gateshead Council 4.0 . It is also possible to claim for any damage that may have been caused during repair works. View all Gateshead Council jobs - Gateshead jobs - Repair Technician jobs in Gateshead; Salary Search: Repairs Reporting Adviser (multiple roles) salaries in Gateshead; See popular questions & answers about Gateshead Council; P544194 Staying Close Support Worker. We encourage our people to think differently, do the right thing and be innovative. Gateshead, England. 1 0 obj All rights reserved. We will first make sure that it is our responsibility to do the repair. To keep up to date, why not follow us. 182-184 High Street If they can't show you a card, or you have any other reason to be suspicious, don't let them in. endobj Our housing offices are currently closed to the public. In addition to this, the Council delivers a range of investment works including major, cyclical, and planned works. When an item in your property needs replacing, we will try our best to use materials which are the same as the existing ones. Gateshead Council aims to complete the backlog by late March next year. 2023-03-04T19:22:59.083Z|u_Rbkf-buU61wtoKds0E2Q|ORDS-22001. Weve got an exciting opportunity to join our brilliant team whose ambition is to deliver on the promises we make to our customers. These are repairs which need quick attention and don't need an inspection first. You have the right to appeal if you don't agree with a decision to charge you for repairs. Gateshead. East Ham Time to have your say on the future of our leisure service. All the Storm Arwen roofing repairs will be complete, Im touching wood here, by the end of this week. Mr Mclakcland said some repair jobs may not have been logged as being related to the storm, but confirmed tenants with vulnerabilities had been prioritised. We would not replace all items, only the ones that are required. However, the contractor will not ask you for any money when they call. As your landlord, the council has a legal responsibility to ensure that the property you are living in is in good, safe condition and is obliged to carry out regular maintenance checks. However, officers reassured councillors that repair jobs are progressing and the housing maintenance team have completed over 3,000 other repairs in the backlog since June 7. In addition to this, the Council delivers a range of investment works including major, cyclical, and planned works. <> Connected Voice are collating information about support across Newcastle and Gateshead. The procedure named f could not be accessed, it may not be declared, or the user executing this request may not have been granted execute privilege on the procedure, or a function specified by security.requestValidationFunction configuration property has prevented access. Our business support events remain cancelled for now. You will manage the responsive and planned repairs, working closely with partners to improve service delivery and outcomes for customers, and work with partners to ensure that complaints and enquiries are investigated and responded to in a positive and helpful manner. 4 0 obj You will be working as a Section Manager (Repairs) and your main duties will be to manage and coach operational teams to deliver a responsive and planned repairs and maintenance service 8am to 8pm and an out of hours emergency repairs service, to customers, that focuses on right first-time repairs to maximise customer satisfaction and value for money ensuring compliance with relevant regulations. 0191 433 3174. housingadvice@gateshead.gov.uk. VAT no 918 5617 01H Bauer Publishing are authorised and regulated for credit broking by the FCA (Ref No: 845898). Office hours: 9am to 5pm, Monday to Thursday and 8.45am to 4.30pm on Friday. If you're a council tenant, you can find the department to complain to on GOV.UK Housing associations and housing cooperatives should have a formal complaints procedure on their websites. Were delighted that you want to come and work with us. Office 3750 Whenever you report your repair, please give us as much information as you can, so we can diagnose the required work as quickly as possible. Previous reviews include: Anti-social behaviour Customer service Reporting repairs Empty Property. If the council has failed to act on issues that you have notified them about, you may be eligible to make a claim against them. You have the chance to buy up to 10 additional holidays per year. Youll have the scope to work flexibly across the service, giving you plenty of opportunity for a varied, enjoyable and productive day. By law, we must fix urgent problems in council-owned homes which could affect the tenant's health, safety or security within a certain period. Copyright Andy T - 2021. endobj At our firm, we understand the physical, emotional, and financial strains that renting poor housing can have on tenants and are committed to helping them receive the repairs they need. We understand that businesses have been faced with challenges like no other, which is why our team of business advisors continue to remain on hand. NE8 1HH My flat was repaired in time for my childs birth and I received rent refunds and compensation. Unfortunately, this job posting is expired. Please take a look at the full job profile via this link, Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Get alerts to jobs like this, to your inbox. Sanitary fixtures and fittings within the property such as toilets, sinks, baths, showers and also the relating drains, pipework and plumbing. Her words come ahead of the council launching a new organisation prototype this summer which will be used to improve how the repairs service monitors complaints and delivers them. For further information please contact the Involvement Team by: Civic Centre We want as many of our customers as possible to have an opportunity to work with us to improve and co-design services in a way that suits them. We are only legally allowed to take a small, capped percentage of your compensation amount, so the rest would be yours. about Our Customer Scrutiny Panel needs you! 27,852 - 30,151 a year. Weendeavourto keep the site as accurate as possible, however we advise you to check prior to attending any groups, activities or sessions. They should all be done. If you have suffered damage to your personal belongings as a result of the inaction of your landlord or local authority, you may wish to consider making a compensation claim. There's also additional service charges from 115.85 a week, this cost is eligible . Last week we successfully launched our new online system, with over 100 repairs reported in the first week. Couldnt leave any clothes in any of the bedrooms due to dampness and mould, our clothes, possessions & electronics were ruined and not to mention the huge amounts of stress this caused over the years. Around 3,000 council properties in Gateshead are in need of repair, it has been revealed. <>/Font<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 595.32 841.92] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> Making a disrepair claim could result in the court ordering the council to make a repair, and you may be awarded compensation. Youll get a generous annual leave package of 27 days annual leave for new employees, rising to 31 days after 5 years continuous local government service. We hope to reschedule these events at a later date. We will pay compensation for damage which is our fault or our contractors' fault. Were truly committed to providing our customers with the highest quality of service and we need like-minded people who can help us deliver a sector leading service. E6 2JA. You will need to provide evidence of your illness, such as a doctors note, and prove that the council had a duty of care to you as their tenant. The Borough Council of Gateshead Civic Centre, Regent Street For the attention of: Deborah McNulty NE8 1HH Gateshead UNITED KINGDOM Telephone: +44 1914335961 E-mail: deborahmcnulty@gateshead.gov.uk Internet address (es): General address of the contracting authority: http://www.gateshead.gov.uk
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